TicketAssist Everything your support team wishes it had.
Every feature below runs inside your Discord tickets. Plan badges show where each one starts.
Answer faster
AI answers in tickets All plans
The bot replies in the ticket in seconds and keeps the conversation going.
Intelligent clarification All plans
If a ticket is vague, it asks a couple of follow-up questions first, so the answer fits.
Multi-language replies All plans
Members get answers in the language they write in, even if your staff don't speak it.
Ticket to knowledgebase Pro+
Turn good ticket answers into knowledgebase articles the bot can reuse.
Keep your team in control
Escalation role All plans
When the bot can't answer, it pings the role you choose so a person takes over.
Management channel All plans
Send staff updates to a private channel, picked during setup.
Incident mode Pro+
Flags server-wide problems, like a grief, and alerts your support team.
Priority detection Pro+
Helps your team spot the tickets that need attention first.
Secret/API key detection Business+
Catches secrets and API keys posted in tickets so you can react quickly.
Priority support Pro+
Jump the queue when you need help with the bot itself.
Understand and tune it
AI ticket summaries Starter+
Staff see the short version of a ticket before they step in.
Analytics Starter+
See how your tickets are going and where the bot helps most.
Custom AI personality Starter+
Choose how the bot sounds, so it fits your community.
AI logging All plans
Keep a log of the AI's activity, controlled from /settings.
Make it yours
On White Label, the bot becomes your own.
Custom bot avatar White Label+
Use your own profile picture.
Custom bot name White Label+
Show your own bot name in every ticket.
Custom branding White Label+
Full custom branding for your own name and identity.
Unlimited servers White Label+
Run it across as many servers as you manage.
Everything in one place.
Run /settings to manage the AI, tickets, mentions, staff roles, escalation role, management channel, logging, summaries, knowledgebase, clarification and personality.
Stop answering the same questions.
Add TicketAssist AI to your server and let it handle the first reply on every ticket.