TicketAssist Answer every ticket in seconds.
TicketAssist AI joins your support tickets, answers your members instantly, asks the right follow-up questions, and brings in your team only when it has to.
Free plan forever. The Pro trial needs no payment method.
Support that works while your staff sleep.
Everything runs inside the tickets you already have. Members get answers, your team gets time back.
Instant answers
Members get a reply in the ticket in seconds, not hours.
Smart follow-ups
Vague ticket? It asks clarifying questions before it answers.
Any language
Members write in their language and get replies in it.
Escalates to your team
When it can't answer, it pings your support role.
When something breaks, the bot notices.
If a member reports something that looks like an incident, TicketAssist AI switches the ticket into Incident Mode on its own and brings in your support team.
- Spots incidents like a server grief from what members report
- Stays available in the ticket while your team investigates
- Pings your escalation role so a person steps in
Live in about a minute.
No code, nothing to host.
Add the bot
Use the invite link and you're in.
Run /setup
Pick your ticket category, staff roles, an escalation role and a management channel.
Let it work
Fine-tune anything later with /settings.
Start free. Upgrade when you grow.
Five plans, from free to fully white-labelled. Every server can claim a free 7-day Pro trial.
Free
Get started with AI powered support for your Discord server.
- AI messages / month 100
- Knowledgebase articles 25
- Max servers 1
Starter
Everything you need to get started with AI powered support.
- AI messages / month 500
- Knowledgebase articles 100
- Max servers 1
Pro
Advanced AI support for growing communities.
- AI messages / month 2,000
- Knowledgebase articles 500
- Max servers 1
Business
Higher limits and premium features for larger communities.
- AI messages / month 7,500
- Knowledgebase articles 2,500
- Max servers 1
White Label
Same great features as Business, with full custom branding for your own name and identity.
- AI messages / month Unlimited
- Knowledgebase articles Unlimited
- Max servers Unlimited
Stop answering the same questions.
Add TicketAssist AI to your server and let it handle the first reply on every ticket.