TicketAssist What is TicketAssist AI?
A Discord bot that works inside your support tickets. It answers members first, asks follow-up questions when a ticket is unclear, and brings in your staff when it can't help.
What happens when it can't answer?
It pings the escalation role you chose during setup, so a person steps in and the member isn't left waiting.
Do I have to write prompts?
No. Run /setup and the bot is ready. You can adjust the AI's personality and other options later in /settings.
Does it work in other languages?
Yes. It replies in the language the member writes in.
Is there a free plan?
Yes. The Free plan is free forever and includes 100 AI messages a month, 25 knowledgebase articles and 1 server. See pricing for every plan.
How does the free 7-day Pro trial work?
- Run
/trialin your server and confirm. - Your server is upgraded to Pro immediately.
- The trial lasts 7 days from activation, and the timer can't be paused.
- Each server can claim one free trial, and it can't be claimed again after it expires.
- No payment method is required.
- When it ends, your server returns to its highest active paid plan, or Free if there isn't one.
What counts as an AI message?
Each reply the AI sends counts toward your monthly AI message allowance on your plan.
Can I use my own bot name and avatar?
Yes, on the White Label plan: custom bot name, avatar and branding, so the bot appears as your own.
Can I turn the AI off?
Yes. You can disable the AI from the setup menu at any time.
Can I use it on more than one server?
Free, Starter, Pro and Business cover 1 server each. White Label supports unlimited servers.
Which servers is it for?
Any Discord server with a support channel. It's popular with Minecraft servers, Roblox games, FiveM communities and creator communities.
Stop answering the same questions.
Add TicketAssist AI to your server and let it handle the first reply on every ticket.