Get set up in a minute.

Getting started

1. Add TicketAssist AI to your server with the invite link.
2. Run /setup and complete the four required steps.
3. Open a test ticket and watch the bot reply.

/setup

The setup message tracks your Setup Progress out of 4. Complete each required option:

1. Ticket Category: where your tickets are created.
2. Staff Roles: so the bot knows who your team is.
3. Escalation Role: the role the bot pings when it can't answer.
4. Management Channel: where staff updates are posted.

Only you can see the setup message. You can run /setup again whenever you want to change something.

/settings

Use /settings to fine-tune the bot after setup. The settings message shows your current configuration and has buttons for each category.

• AI: turn the AI on or off.
• Tickets: your ticket category.
• Mentions: whether members must mention the bot.
• Staff Roles, Escalation Role, Management Channel: your team setup.
• AI Logging: keep a log of the AI's activity.
• AI Ticket Summaries: short summaries for staff.
• Ticket → Knowledgebase: reuse good answers.
• Intelligent Clarification: let the bot ask follow-up questions (up to 2).
• Personality: how the bot sounds.

/trial

Run /trial to claim the free 7-day Pro trial. You'll see the trial details first, then choose Start 7 Day Pro Trial or Not Now.

• Your server is upgraded to Pro immediately.
• The 7-day timer starts at activation and can't be paused.
• Each server can claim one free trial.
• No payment method is required.
• After it expires, your server returns to its highest active paid plan, or Free.

Incident Mode

When a ticket looks like a server-wide problem, such as a grief, TicketAssist AI places it into Incident Mode and shows the incident type, who activated it and the reason. The bot stays available while your support team investigates. Staff can also start one manually with /incident start. Incident Mode is available on Pro+.

Escalation

If the bot can't answer a question, it pings your Escalation Role in the ticket so a person can take over. Set the role in /setup or /settings.

Command list

Need help? Visit support.